Shipping Policy

XENIOS GmbH
Last updated: 20 October 2026

Delivery Area

We currently deliver exclusively to addresses within Germany.

For enquiries about delivery to other countries, please contact info@xenios-ceramics.com before placing an order. We will check whether delivery is possible and provide an individual shipping quote. International delivery is subject to prior agreement.

Shipping Costs

For delivery within Germany, including packaging, we charge a flat shipping fee of EUR 9.90 for orders with a goods value of up to EUR 499.99.

For orders with a goods value of EUR 500.00 or more, we use insured premium shipping with transport insurance covering up to EUR 2,500.00. The flat shipping fee for this service is EUR 19.90.

Shipping costs and the total amount payable are displayed during checkout before you place your order.

Delivery Time

All XENIOS products are dispatched from stock. Unless otherwise stated in the relevant product listing, the total delivery time is 3–10 business days after receipt of payment or successful payment confirmation, but will not begin before the contract has been concluded.

Business days are Monday to Friday, excluding public holidays applicable at XENIOS’s registered office in Ahrensburg, Germany.

Shipping Provider

We ship with DHL. All shipments include a tracking number, which we will send to you by email.

Packaging

Our ceramics are carefully packed using suitable cushioning materials and protective shipping packaging.

Partial Deliveries

Orders containing multiple items may be delivered in separate shipments, provided this is reasonable for you and does not result in any additional shipping costs.

Transport Damage

Please check your delivery for visible transport damage upon receipt and notify us of any issues as soon as reasonably possible at info@xenios-ceramics.com. Photographs of the goods and packaging help us process your enquiry.

For consumers, immediate inspection, prompt notification or the provision of photographs are not conditions for exercising statutory rights. Your statutory rights remain unaffected.

Returns

If you exercise your statutory right of withdrawal, you must bear the direct cost of returning the goods. Please see our withdrawal policy for details.

Statutory rights relating to defective goods, including the applicable rules on costs